Payment Policy 

Effective Date: 2nd January 2025
Address: 8044 Mattox Ave, Jacksonville, Florida (FL)
Phone Number: (904) 764-7730
Email: info@dollyglownie.com
Website: https://dollyglownie.com

At Dolly Glownie, we strive to offer a smooth and secure shopping experience. Our Payment Policy outlines the payment methods we accept, security measures, and payment-related procedures to ensure a safe and convenient transaction for you.

1. Accepted Payment Methods

We accept the following forms of payment on our website:

  • Credit and Debit Cards: We accept major credit cards such as Visa, MasterCard, American Express, and Discover.
  • PayPal: We also accept payments through PayPal, allowing you to pay using your PayPal balance or linked bank account.
  • Apple Pay / Google Pay: For customers using compatible devices, we offer payment via Apple Pay and Google Pay for a quick and secure checkout process.
  • Gift Cards: If you have received a Dolly Glownie gift card, you can redeem it as a payment method during checkout.

All payments are processed through secure, PCI-compliant payment gateways, ensuring your sensitive payment information is protected.

2. Payment Security

We prioritize the security of your personal and payment information. All transactions on our website are processed using SSL encryption technology, which safeguards your data during the payment process. In addition, our payment processors comply with PCI-DSS (Payment Card Industry Data Security Standards) to protect your credit card information.

While we take every precaution to ensure the safety of your data, we recommend that you also use a secure internet connection when making payments online and avoid public Wi-Fi networks.

3. Payment Authorization

By placing an order on our website, you authorize us to charge your provided payment method for the full amount of the purchase, including taxes, shipping fees, and any applicable discounts or promotions. If your payment cannot be processed or authorized, we will notify you immediately and provide instructions for resolving the issue.

4. Order Confirmation

Once your payment is successfully processed, you will receive an order confirmation email. This email will contain a summary of your order details, including the items purchased, shipping address, and estimated delivery date. Please review this information carefully and ensure it is correct. If you notice any errors, please contact us promptly.

5. Sales Tax

Sales tax is calculated based on the shipping address provided during checkout. We are required by law to charge sales tax on orders shipped to certain states within the U.S. The applicable sales tax will be added to the order total during the checkout process. If you are tax-exempt, please contact us before placing your order.

6. Payment Declines

If your payment is declined or we are unable to process your payment, we will notify you via email. You may need to update your payment information or select an alternative payment method. We will hold your order until the payment issue is resolved. If payment is not received within a reasonable time frame, the order may be canceled.

7. Currency

All prices on our website are listed in U.S. Dollars (USD). If you are purchasing from outside the United States, your payment will be processed in USD. Currency conversion fees may apply depending on your bank or payment provider.

8. Fraud Prevention

To protect against fraud, we may require additional verification for certain high-value transactions or orders that appear suspicious. This may include a request for further documentation or identification. We reserve the right to cancel any order if we believe it is fraudulent.

9. Payment Refunds

In the event of a refund, the amount will be returned to your original payment method. Please note that refunds may take up to 7-10 business days to reflect in your account, depending on your payment provider.

10. Installment Payments

We currently do not offer installment or financing options for purchases. All payments must be made in full at the time of checkout.

11. Changes to Payment Policy

We may update our Payment Policy from time to time to reflect changes in our payment processing methods or other related procedures. Any changes will be posted on this page with the revised effective date.

If you have any questions regarding our payment options, please don’t hesitate to contact our customer service team at info@dollyglownie.com or call us at (904) 764-7730.